FAQ

We do not have a fixed run, all of our shuttle buses change and adopt to the demands, flights, and number of passengers booked. However, when you choose a time we shall do our best to match the timing closely.

The reason why we ask the flight details during the booking is so that we can monitor the flight status and manage the pick up accordingly. Rest assured that we make sure to pick up all our passengers from the airport.

Every day is different as we operate on demands. However, usually the first bus leaves from Port Douglas at 3:00 am and the last bus leaves around 18:00 pm from the airport ( These times may change during low season)

No, once you have made the booking either on our website or through our office we will send you a booking confirmation to your registered email. We strongly encourage for passengers to keep an eye on their emails if there is a change of pick up. However, if you have not received anything from us then the original time stands.

Unfortunately, we don't give out our drivers contact details. However, please remember that this is a shuttle bus picking up customers at various locations - traffic conditions and weather can delay the bus by 5-10 minutes, and we appreciate your understanding that we don't guarantee the pick-up time, however if the bus is delayed for more than 15 minutes then please feel free to call us.

Please collect your bags and wait at Carousel 3, If you don't see our driver don't panic, he must be either loading the luggage of other customers or meeting, Please be patient and he will come looking for you and has your name/contact details.

All our vehicles are not required to have a baby seat by law, however if you request we are happy to have it for you.

Simply choose the closest hotel/backpackers/resort or mention the correct pick up address in the special request section, We do not pick from private houses or outside the city zone.

Please inform us earlier so we can come prepared arrange.

All our coaches are standard and are not designed with wheelchair accessibility.

The roads are very nice to drive on and have a beautiful scenic view of the coast with the tropical rainforest meeting it.

Sorry no cash is accepted, only online booking, the reason is because then we can organise our operations.

As mentioned on the booking and and also on our booking terms, Our shuttle bus operates on demands, flight schedule, traffic, weather, etc hence change of times are expected.

Please try with a different card and if still there is a problem, then call us and we would be able to help you.

Private transfers are exclusive coach just for you and not shared with any one else and times are as per your choice, Whereas shuttle bus are shared with others, times are based on our operations depending on flights, locations and other factors and off-course the price is way cheaper when compared to a private transfer.